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- Claims will be administered in a uniform
manner in compliance with service procedures as mutually
agreed upon with consistent quality the result.
- Claim staff will be dedicated to each account,
thereby assuring greater effectiveness and responsiveness
of communication.
- Complete and thorough investigation is provided
on all claims along with a plan to bring about prompt resolution.
- Large loss reports are provided on a specific
periodic basis to the client. Reinsurance and excess reporting
are strictly adhered to.
- We reserve to Ultimate Probable Cost. Accurate
reserves are generally established within 10 days of receipt
of a new assignment.
- Supervisory support is mandatory for
all programs.
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- Proprietary system that provides detailed
claim and financial information.
- Real time client access to claim information,
including claim notes
- Loss Fund maintenance and reconciliation.
- 1099 IRS compliance
- Automated check issuance.
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- Technical and Operational Reviews
- Claim Reserve Analysis
- Claim Staffing Analysis
- Due Diligence Reviews
- Cost Control Evaluations
- Claim Handling Practice Reviews
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- Litigation Plan includes:
- Identification of all significant activity
proposed by defense counsel
- Identification of discovery and motions
to be filed.
- Dates of completion for each activity
- Detailed budget plan for discovery
- Initial, Interim and Pre-Trial reports mandatory.
- Detailed review of all charges to include
audits on a needed basis.
- Avoidance of litigation costs through proactive
claim administration
- Incorporate client litigation philosophies
in the administration of litigated claims.
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- Account Manager consultation and program
service management support.
- Subrogation investigation and recovery.
- Special fund filing and recovery.
- Central Index Bureau filing on all bodily
injury claims
- Monthly loss reporting, in client specific
format
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